Shipping policy
Shipping & Delivery Policy
Delivering our products to you swiftly and securely is our utmost priority. Below are the details of our shipping policy to ensure clarity and transparency.
getMovility.com, proudly operated by Movility LLC, partners with trusted fulfillment vendors to ensure efficient and reliable delivery of your orders.
Our National Fulfillment Network
To ensure you receive your supplies as quickly as possible, we utilize a strategic network of distribution centers across the contiguous United States. We partner with industry leaders (including McKesson, Cardinal Health, and others) to ship items from the warehouse closest to your delivery address.
What to Expect:
- Packaging: Your items may arrive in manufacturer-branded packaging (e.g., Cardinal, McKesson). This is normal! It means we utilized our partner network to get the item to you faster.
- Split Shipments: If you order multiple items (e.g., a walker and nutritional shakes), they may ship from different facilities and arrive in separate boxes at different times. You will receive tracking for each.
Shipping Locations
We currently offer domestic shipping across the United States. Our fulfillment network ensures that getMovility products reach customers nationwide with care and consistency.
Shipping Costs
Shipping expenses are calculated based on the weight of your selected products and the delivery destination. Before you confirm your order, all applicable shipping costs are displayed clearly at checkout.
- Orders over $50: FREE Standard Shipping.
- Orders under $50: Calculated at checkout.
Order Processing Time
Your orders are important to us. We typically process all orders within 1–2 business days, excluding weekends and holidays. Orders placed after business hours will be processed the following business day.
Estimated Delivery Time
- Standard Shipping: Once processed, expect your order to arrive within 3–5 business days.
- Delivery times may vary depending on carrier performance, distance, and weather conditions.
Tracking Your Order
Stay informed from our warehouse to your door. Once your order ships, you’ll receive an email with your tracking number and link so you can follow your package’s progress in real time.
Shipping Carriers
We work with leading, reliable carriers — including UPS, FedEx, and USPS — to ensure your orders arrive safely and on schedule. For larger or specialty items, we may use trusted freight carriers who provide additional handling care.
Damaged or Lost Packages
Your satisfaction is our priority. If your order arrives damaged or fails to arrive, please contact us right away so we can help.
- Email: support@getmovility.com
- Phone: +1 203-204-3895
- Please include your order number, tracking details, and photos (if applicable) so we can investigate and resolve the issue promptly.
Track, Change, or Ask About an Order
We’re here to ensure your delivery arrives safely and on time.
© 2026 getMovility — proudly operated by Movility LLC.
Move Forward — we deliver with care.
