Summary Troubleshooting Guide
1. Having Trouble Assembling Your Product?
We're here to guide you through!
- What's the issue? Difficulty in setting up the product you bought.
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How can we help?
- Review the user manual that comes with your product.
- Search websites for videos and guides to help you assemble the product.
- Need more guidance? Email us at support@getmovility.com.
2. Is Your Product Not Working Properly?
Let's get that sorted!
- What's the issue? The product isn't functioning as it's supposed to.
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How can we help?
- Make sure you've set it up correctly.
- If it requires batteries, check if they're installed correctly.
- Your product's manual has usage guidelines.
- Still facing issues? Our support team is here to help.
3. Waiting Longer Than Expected for Your Product?
Let's track it down!
- What's the issue? You haven't received your product in the expected timeframe.
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How can we help?
- Use the tracking number we provided to track your order.
- If you notice long delays or tracking problems, contact our support team.
4. Questions About Returns or Refunds?
We aim to make this process straightforward for you.
- What's the issue? Not sure about the process to return an item or get a refund.
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How can we help?
- Our website has a detailed Return and Refund Policy.
- Follow the given instructions for returns or refunds.
5. Navigating Our Website?
We aim to make it user-friendly!
- What's the issue? Can't find information or products on our website.
- How can we help?
- Use the search bar for specific items or questions.
- Our FAQs page has general information.
- Need direct help? Our support team is ready to assist.
6. Billing or Payment Concerns?
Let's help you out!
- What's the issue? Problems with billing or making a payment.
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How can we help?
- Double-check your billing details.
- Ensure you're using a valid payment method.
- Still having trouble? Our support team is here to assist.
Need to Contact Us?:
- Email: support@getmovility.com
- Phone: (203) 204-3895
- Address: 1526 Barnum Avenue Unit 1-B, Bridgeport, CT 06610
This guide aims to offer swift solutions to common problems. For more detailed help or information, our dedicated support team is just a call or email away.
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