Troubleshooting Guide at

Summary Troubleshooting Guide

1. Having Trouble Assembling Your Product?

We're here to guide you through!

  • What's the issue? Difficulty in setting up the product you bought.
  • How can we help?
    • Review the user manual that comes with your product.
    • Search websites for videos and guides to help you assemble the product.
    • Need more guidance? Email us at

2. Is Your Product Not Working Properly?

Let's get that sorted!

  • What's the issue? The product isn't functioning as it's supposed to.
  • How can we help?
    • Make sure you've set it up correctly.
    • If it requires batteries, check if they're installed correctly.
    • Your product's manual has usage guidelines.
    • Still facing issues? Our support team is here to help.

3. Waiting Longer Than Expected for Your Product?

Let's track it down!

  • What's the issue? You haven't received your product in the expected timeframe.
  • How can we help?
    • Use the tracking number we provided to track your order.
    • If you notice long delays or tracking problems, contact our support team.

4. Questions About Returns or Refunds?

We aim to make this process straightforward for you.

  • What's the issue? Not sure about the process to return an item or get a refund.
  • How can we help?

5. Navigating Our Website?

We aim to make it user-friendly!

  • What's the issue? Can't find information or products on our website.
  • How can we help?
  • Use the search bar for specific items or questions.
  • Our FAQs page has general information.
  • Need direct help? Our support team is ready to assist.

6. Billing or Payment Concerns?

Let's help you out!

  • What's the issue? Problems with billing or making a payment.
  • How can we help?
    • Double-check your billing details.
    • Ensure you're using a valid payment method.
    • Still having trouble? Our support team is here to assist.

Need to Contact Us?:

This guide aims to offer swift solutions to common problems. For more detailed help or information, our dedicated support team is just a call or email away.

© 2024 getMovility, proudly operated by Movility LLC