Troubleshooting Guide at getMovility.com

Summary Troubleshooting Guide

1. Having Trouble Assembling Your Product?

We're here to guide you through!

What's the issue? Difficulty in setting up the product you bought.
How can we help?
- Review the user manual that comes with your product.
- Search websites for videos and guides to help you assemble the product.
- Need more guidance? Email us at support@getmovility.com.

2. Is Your Product Not Working Properly?

Let's get that sorted!

What's the issue? The product isn't functioning as it's supposed to.
How can we help?
- Make sure you've set it up correctly.
- If it requires batteries, check if they're installed correctly.
- Your product's manual has usage guidelines.
- Still facing issues? Our support team is here to help.

3. Waiting Longer Than Expected for Your Product?

Let's track it down!

What's the issue? You haven't received your product in the expected timeframe.
How can we help?
- Use the tracking number we provided to track your order.
- If you notice long delays or tracking problems, contact our support team.

4. Questions About Returns or Refunds?

We aim to make this process straightforward for you.

What's the issue? Not sure about the process to return an item or get a refund.
How can we help?
- Our website has a detailed Return and Refund Policy.
- Follow the given instructions for returns or refunds.

5. Navigating Our Website?

We aim to make it user-friendly!

What's the issue? Can't find information or products on our website.
How can we help?

Use the search bar for specific items or questions.
Our FAQs page has general information.
Need direct help? Our support team is ready to assist.

6. Billing or Payment Concerns?

Let's help you out!

What's the issue? Problems with billing or making a payment.
How can we help?
- Double-check your billing details.
- Ensure you're using a valid payment method.
- Still having trouble? Our support team is here to assist.

Need to Contact Us?:

Email: support@getmovility.com
Phone: (203) 204-3895
Address: 1526 Barnum Avenue Unit 1-B, Bridgeport, CT 06610

This guide aims to offer swift solutions to common problems. For more detailed help or information, our dedicated support team is just a call or email away.