How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future orders. We accept all major credit cards through our secure payment system.

Do I need an account to order?

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and reorder quickly.

Can I modify or cancel my order?

Contact us immediately at support@getmovility.com or +1 (203) 204-3895. We'll do our best to accommodate changes before your order ships (typically within 1-2 business days).

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and other major credit cards through Shopify's secure payment system.

How long does shipping take?

Orders typically process in 1-2 business days. Standard shipping takes 3-7 business days depending on your location. Expedited options are available at checkout.

See our Shipping Policy for complete details.

Do you offer free shipping?

Free shipping may be available on qualifying orders. Check your cart at checkout to see if your order qualifies.

How can I track my order?

You'll receive a tracking number via email once your order ships. Use this number to track your package through the carrier's website. You can also check your order status in your account dashboard.

Do you ship internationally?

Currently, we ship within the United States. International shipping may be available in the future.

What is your return policy?

Most products can be returned within 30 days if they're not the right fit. Items must be unused and in original packaging. Some medical products may have restrictions for health and safety reasons.

See our Return & Refund Policy for complete details.

How do I start a return?

Contact us at support@getmovility.com with your order number and reason for return. We'll provide return instructions and a return authorization if needed.

How long does it take to get a refund?

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Your bank may take an additional 3-5 business days to post the credit.

Who pays for return shipping?

Return shipping costs depend on the reason for return. If the product is defective or we made an error, we'll cover return shipping. For other returns, you're responsible for return shipping costs.

What products do you sell?

We offer accessibility and medical products including bathroom safety equipment, mobility aids, incontinence care, diabetic nutrition, wound care, pain relief, and more. All products are sourced from trusted medical suppliers.

Are your products medical-grade?

Yes. We partner with McKesson, Cardinal Health, and Complete Medical—the same suppliers used by hospitals and clinics. Quality and safety are our top priorities.

How do I know which product is right for me?

Product pages include detailed descriptions, specifications, and usage information. If you need help choosing, contact our team at support@getmovility.com or +1 (203) 204-3895. We're here to help you find the right solution.

Do you offer product recommendations?

Yes! Our team can provide personalized recommendations based on your specific needs. We're also developing CareMatch™, a personalized quiz to help you find the right products (coming soon).

How do I create an account?

Click "Sign Up" or "Create Account" in the top navigation. You can also create an account during checkout by selecting "Create an account" before completing your order.

Is my personal information safe?

Absolutely. We use industry-standard security measures to protect your data. We never sell your personal information to third parties.

See our Privacy Policy and Privacy Choices for details.

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link.

How can I contact customer support?

Email: support@getmovility.com (we typically respond within 24 hours)
Phone: +1 (203) 204-3895 (Mon-Fri, 9am-5:30pm EST)

Visit our Help & Support page for more options.

Where are you located?

We're based in Bridgeport, Connecticut. Our address is 1526 Barnum Avenue, Unit 1-B, Bridgeport, CT 06610.

Can I provide feedback or suggestions?

We'd love to hear from you! Email us at support@getmovility.com with your feedback, suggestions, or ideas for improvement.